We collect personal data strictly necessary to:
Process and fulfill orders
Provide customer support
Comply with legal and accounting obligations
Payment data is not stored on our servers and is processed by certified third-party payment processors.
For customers in the European Economic Area (EEA), we process personal data under the following legal bases:
Performance of a contract
Legal obligation
Legitimate business interests (order fulfillment, fraud prevention)
We retain order information only as long as necessary for:
Legal compliance
Tax and accounting requirements
Dispute resolution and fraud prevention
We share data only with:
Payment processors
Shipping carriers
IT and hosting providers
All partners are required to maintain appropriate data protection standards.
EEA customers have the right to:
Access their personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Requests may be submitted to: sales@daivietcrafts.com
We implement commercially reasonable safeguards to protect personal data.
However, no method of transmission over the Internet is 100% secure.
By completing your purchase, you acknowledge that:
The product is handmade and made to order
You have reviewed and approved all order details
You understand that the order is non-cancelable and non-refundable once production begins
This acknowledgment constitutes buyer consent and will be used as evidence in the event of a payment dispute.